Hero MotoCorp has commenced its retail business in India. The company has already re-opening more than 1500 customer touch-points across the country. This includes authorized dealerships and service centres. Company officials state that these outlets contribute to around 30 percent of Hero MotoCorp’s total domestic retail sales. An impressive 10,000 units of motorcycles and scooters have already been sold since the reopening of these customer touchpoints.
On May 4, Hero MotoCorp became the first two-wheeler manufacturer in the country to resume operations after it reopened three of its manufacturing plants at Dharuhera and Gurgaon in Haryana and Haridwar in Uttarakhand. All of Hero MotoCorp’s manufacturing facilities across the globe had halted operations since March 22 as a precautionary preventive measure against COVID-19.
Furthermore, Hero MotoCorp has reiterated that the safety and wellbeing of everyone is the top-most priority; the company has issued a restart-manual to all its dealerships, service centres and parts distributors. In addition to sharing the restart manuals with dealer partners and parts distributors, Hero MotoCorp has also conducted intense training programs though webinars reaching to 700 internal sales, after-sales employees and over 7000 customer touch-points, already.
The restart-manuals mentioned earlier claim to cover the whole breadth of activities for restarting operations, from pre-opening preparations to monitoring & operating protocols post restart. It also cover various other aspects like Pre-delivery inspection (PDI), delivery norms, home delivery, pre-booking to avoid customer rush, social distancing protocol in the workshop, hygiene/care of tools, vehicle pick-up and drop protocols, and creation of waiting areas.