Honda Cars India has announced the re-opening of 155 dealership facilities across the country. This includes 118 showrooms and 155 service outlets cumulatively. The dealerships had started opening sequentially after eased restrictions on economic activities by the government last week. Honda officials state that the safety and well-being of customers and dealer staff is the topmost priority. HCIL is also closely working with all dealership to ensure strict adherence to the comprehensive guidelines of sanitization, safety and distancing in line with government norms as well as specified by the company.
Rajesh Goel, Senior Vice President and Director, Sales and Marketing, Honda Cars India Ltd said, “At HCIL, ensuring safety for everyone is paramount to us, for which we and our dealers partners are taking all measures of sanitization, safety and distancing at both showroom and workshops. We would like to assure our customers that our dealerships are geared up to welcome them and providing a safe, secure and contactless environment during their visit. With the gradual opening of dealerships in coming days, our objective is to reignite the joy of buying for our customers at a time when personal mobility will gain extreme significance.”
Furthermore, once operations start, there will be a heightened focus on contactless customer experience with concentrated use of digitalized mediums. Also, a specific protocol will be followed for entry into dealership facility, pre-sales customer test drives, sales activity, receiving cars for service, road tests, shop floor handling and delivering the car back to the customer. These safety guidelines are being applied across the facility including customer areas, back office, shop floor, parts storage and other areas.