German automaker Mercedes-Benz has announced a host of warranty and service initiatives to support its customers during the current pandemic situation. Mercedes has offered to extend the standard warranty cases expiring between 15th April, and 31st May 2021 will be extended up to the 30th June 2021. In addition, customers can also avail of multiple benefits such as a protection against a lapsed service wherein owners who missed their scheduled annual service during the 15th April up to 31st May 2021 would be eligible for an extension up to 30th June 2021 without affecting warranty benefits. However, Mercedes does ensure that owners must service their vehicles before 30th June to avail of this benefit.
In case of an advance assurance extended warranty or any insurance claims, Mercedes-Benz vouches to offer Motor insurance support (Daimler Financial Services Insurance) if they are reported till 30th June 2021. Such claims will be looked after even if the car’s extended warranty or motor insurance has lapsed between 15th April 2021 to 31st May 2021. The automaker will also continue to support the customers with its Road Side Assistance programme with special permissions, wherever required. Also, to encourage customers to stay at home, Mercedes-Benz has ensured ongoing communication via its toll-free number and customer assistance centre where the representatives are working remotely to solve each query.
Commenting on this announcement, Martin Schwenk, MD & CEO, Mercedes-Benz India, stated, “In the current challenging situation it remains our endeavour to assure our customers of complete peace of mind when it comes to their vehicles. Through these specially crafted service initiatives along with our service teams’ ongoing support working remotely, our customers will continue to enjoy a hassle free vehicle ownership.”
Additionally, customers can utilize services like DSDNxt, which allows owners to stay connected with their vehicles without having to step outside and can experience the entire service procedures digitally. For example, with DSDNxt, after booking an online appointment, customers receive a ‘Service Web Check-In Pass’ against each service. The pass then facilitates the selection of service preferences, including the real-time tracking of the car during pick & drop, real-time service status update, download service documents, and online payment of service bills.