In order to ensure minimal waiting time at the toll plazas, the National Highways Authority of India (NHAI) has issued guidelines to ensure service time of not more than 10 seconds per vehicle even at peak hours at the toll plazas on the National Highways.

The new set of guidelines will also ensure seamless flow of traffic at the toll plazas by not allowing vehicles to queue up more than 100 metres at the plaza. Even if there is a queue of more than 100 metres, vehicles will be allowed to pass without paying toll until the queue comes within 100 meters from the toll booth. For this purpose, a yellow line at a distance of 100 meters from the toll booth will be marked in each toll lane. NHAI states that this will teach a further sense of accountability in toll plaza operators.

Since NHAI has successfully transitioned to 100% cashless tolling from mid of Feb 2021, the overall FASTag penetration in NHAI Toll Plazas has reached 96 %, and many toll plazas have 99% penetration. Keeping in view the growing Electronic Toll Collection (ETC) penetration in the country, it has been emphasised to have a new design and construct the upcoming toll plazas as per traffic projections for the next 10 years to have an efficient toll collection system.

NHAI states that they value the commuters’ time and is committed to providing them with safe, smooth, and seamless journeys on National Highways. However, they also recognise that due to the current Covid-19 pandemic, social distancing has become the new norm, and commuters are increasingly looking at FASTag as a toll payment option as it nullifies the chances of any human contact between the drivers and the toll operators.