Toyota Kirloskar Motor has announced a “Customer Connect Program 2.0” to support and provide a sense of assurance to the customer in uncertain times. Under this program, the automaker has introduced a host of initiatives to ensure hassle-free maintenance and benefits, such as an extension of vehicle warranty & customer paid extended warranty, the extension of free maintenance services and an extension pre-paid service package.
Keeping safety as one of their key priorities, Toyota has implemented measures to help prevent the spread of COVID-19 infections. For example, the automaker is offering a ‘Toyota Bactaklenz’, a non-chemical fumigation treatment, at a special price for both Toyota and non-Toyota vehicles. Furthermore, all dealerships are being informed to strictly follow preventive protocols by adopting the highest safety and hygiene practice standards. Toyota also encourages the use of contactless services wherein customers can book a service appointment via the TConnect mobile, using WhatsApp or even Toyota’s official website and choose to pick up & drop services. Additionally, extensive outreach to engage and educate our customer on tips for protecting parked vehicles and the importance of periodic maintenance has been undertaken.
Commenting on the ‘Customer Connect Program 2.0’, Mr Naveen Soni, Senior Vice President, TKM, said, “We are aware of the extreme difficulties faced by our customers during this pandemic and the uncertainties it has brought. Our “Customer Connect Program 2.0” is a step further to build confidence and show our commitment to our valued customers by ensuring seamless communication and hassle-free processes to ensure customer convenience & utmost safety. Our dealerships will continue their efforts to support our customers, and as a responsible corporate citizen we are extending our support to even take care of vehicle sanitization used by frontline warriors. Taking this opportunity, we would also like to sincerely request all our customers to stay at home and follow the guidelines announced by the Government.