Aligned to the Transform 2025+ strategy, Volkswagen implements new brand design and logo across its 150 dealer outlets in India. As part of phase I, VW has already implemented new brand design in 30 touchpoints and plans to cover the remaining touchpoints in a phased-wise manner in the year 2021
With customers at the heart of the brand, Volkswagen is working towards providing a unique experience and creating new mediums to connect with customers. Through the implementation of the new brand design, Volkswagen aims to make its dealerships more human, attractive and emotional. Following the phase wise approach, Volkswagen has already implemented 30 touchpoints in phase I and plans to complete the remaining touchpoints in a phased-wise manner in the year 2021.
Volkswagen aims to make people’s lives brighter with their products, along with showcasing a young and vibrant identity and to be more inviting to its customers, both new and existing. Additionally, as a part of this strategy, the brand will also provide behavioural training to its entire staff, including frontline personnel like salesmen and service advisors, to make them more customer oriented.
Today, customers are increasingly obtaining information via the digital channels, and Volkswagen’s new brand design has a consistent digital orientation. The brand will offer prospective and current customers across different age groups, easy access to information about specifications of its cars, pricing, financing, and servicing needs, offline as well as online. With digitisation at the forefront, Volkswagen also introduced “Sarvottam 2.0” program, with an intent to provide a seamless and transparent customer experience that’s digitally enabled, technologically advanced, efficient, connected, and provides curated solutions to customer’s requirements.
With the intent to offer a unique Volkswagen experience to customers in India, the brand is in the process of introducing new brand design and logo across all its dealerships timed with the launch of the most-awaited SUVW, the Taigun